Effective Date: Monday, November 23, 2020
We are Gamers!
This Policy, applies whenever you play our games ("Product"), or otherwise access any of our other services, content, ChargedNeuron.com, an/or other domains provided by ChargedNeuron, collectively referred to as ("Services").
This Policy discloses the privacy practices for the webpage chargedneuron.com, our Services and our Products. This Policy applies to information collected by this Website, Services provided, and our Products, except where stated otherwise. It will notify you of the following:
- What information we collect;
- With whom it is shared, if any;
- How it can be corrected;
- How it is secured;
- How policy changes will be communicated; and
- How to address concerns over misuse of personal data.
The following information may be collected during your use of our Products or Services, and where that information may be used.
This is your virtual identity while using our Services or Products.
Some of the available Services require the you to have a User Profile. Some of the information for the User Profile requested will be; your personal name, user name , password, email address, profile picture, social medial links, and other related identifying information. Please do not post or add personal information that you do not want to be publicly available. It is your choice to include, use a pseudonym, or leave blank this information.
This information will be used to associate a you to your activity while using our Services or Platforms, and may be referenced during Service Requests, or Email correspondence. Keep in mind that a valid email address would be required to allow for communication between the User and our Services.
This would be anything that you post to the Service or Product, such as; Forums, Chat Conversations, Links, etc.
When you upload additional User Generated Content to our Services or Products, we collect information such as your IP address, the Date and Time of the upload and the Data contained with the upload. You are not required to participate in User Generated Content.
This information is used in social and service related activities, such as; posting a comment on the Forums, Reporting a Bug or a Feature Request to the Service Portal, conversations found in In-Game Chat or other social activities found in our Products.
Certain activities such as In Game Chat and Service Requests are logged and can be stored for the duration of the Product, or while legally required.
For example, email communications or other Service Related contact.
When a you engage us in communications through our various points of contact we may collect information such as your; user name, personal name(s), mailing address, email address, as well as conversation context and content.
This information will be used within the scope of the request; answering Service Requests, addressing User Complaints, shipping Product to you, and so on.
These are the ways that your information may be collected using our Services or Products.
In the case of a Service Request information may be collected using a form. These forms are initiated by the User's request.You decide how much information to provide in most cases, but some of the requested information will be essential for us to respond to the request.
In some cases during correspondence it may be necessary to request the User for their information. You decide how much information to provide in most cases, but some of the requested information will be essential for us to respond to the request.
When you use or interact with our Services, Products or web site we receive and store information generated by your activity, like usage data, telemetry on game play or Product use, and other information automatically. This information may include your IP address, browser type and version, platform type and version, preferred language, general geographic location, the full URL, (Uniform Resource Locator), path used to, through and from our site, including date and time, products you viewed or searched for, and areas of our site that you visited. We also may log the length of time of your visit and the number of times you have visited or used our Services or Products. We may assign you one or more anonymous unique identifiers to help keep track of your visits in the future.
In most cases this information is generated by various tracking technologies. Tracking technologies may include Cookies, Clear GIFs, Pixel Tags and/or Web Beacons.
A cookie is a piece of data stored on a site visitor's hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance their experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.
These are tiny graphics with analytic code, similar in function to cookies that we use to track the online movements of Users of our Services and to personalize content.
If we receive any information about you from other sources, we may add or update the information we already have. For example, if we receive shipping information from PayPal during a purchase.
In this section we will describe how we intend to use the information provided by you.
- To improve our Service and Products for your use.
- Respond to your requests, inquiries, comments or feedback.
- Provide you with customizable options in our Services or Products where available.
- To provide you special offers, and other related information about related events, services or products and invite you to participate in surveys, competitions, promotions.
- Evaluate and improve Services and Products and to develop new Services or Products.
- Provide Technical, Product and other Support and to keep our Services working well.
- Comply with our legal obligations.
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information, such as payment information, that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (e.g, billing or customer service) are granted access to personally identifiable information. The computers/servers on which we store personally identifiable information are kept in a secure environment.
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or mailing address provided on our website:
- See what data we have about you, if any.
- Change/correct any data we have about you.
- Have us delete any data we have about you.
- Express any concern you have about our use of your data.
We retain Personal Information for as long as needed or permitted in light of the purpose(s) for which it was obtained and consistent with applicable law. The criteria to determine our retention periods include:
- The length of time we have an ongoing relationship with you and provide the Services to you (for example, for as long as you have an account with us or keep using the Services);
- Whether there is a legal obligation to which we are subject (for example, certain laws require us to keep records of your transactions for a certain period of time before we can delete them); or
- Whether retention is advisable in light of our legal position (such as in regard to applicable statutes of limitations, litigation or regulatory investigations).
We may employ third-party companies and individuals due to the following reasons:
- To facilitate our Service;
- To provide the Service on our behalf;
- To perform Service-related services; or
- To assist us in analyzing how our Service is used.
We want to inform you that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.
We also use the following third party services;
Providing a fair gameplay environment is important to us. We prohibit cheating, hacking, account stealing, and any other unauthorized or fraudulent activity when using our Services. In order to detect and prevent fraud and cheating, we may use anti-cheat and fraud prevention tools, applications, and other technologies. When you use our Services, such technologies may create a machine "Fingerprint" or "hash" of your machine components, and collect information about you, including information about your Platform, activities, game play, and operating system. We may also monitor publicly-available information, third-party sites and/or use anti-cheat technology within our Services and Products.
This website contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.
Please note that our websites do not recognize or respond to any signal which your browser might transmit through the so-called ‘Do Not Track’ feature your browser might have. If you wish to disable cookies on our Services, you should not rely on any ‘Do Not Track’ feature your browser might have.
You can review or change your preferences for most cookies and tags on our websites (other than those that are necessary to the proper functioning of our websites) by adjusting your cookie settings.
We comply with COPPA.
Our Website, Services, and Products comply with the Children's Online Privacy Protection Act. We do not knowingly collect personal information from children under the age of 13 years old in violation of COPPA, and if in the event that a user identifies themselves as a child under the age of 13 years old, through a support request or any other such means, we will not collect, store or use, and will delete in a secure manner, any personal information of such a user.
If you believe that we have collected personal information from a child under 13 years old, please contact us and we will take action as necessary to securely delete such information.
Please, get your Parents permission to use our site, Services or Products first. Thank you!
Your Safety is very important to us, so we have rules in place to protect your privacy and keep our Services and Products a safe place for you. You should never provide your real name(s), addresses, or phone numbers, without permission of your Parents first.
In the event that you need to request support, please have your Parents submit a Service Request.
We recognize a special obligation to protect personal information about young children. We urge parents to instruct their children to never give out their real names, addresses, or phone numbers, without permission, when online. Teenagers under the age of 17 and over the age of 12 should encourage their parents to review this policy and to contact us if they would like to raise any concerns.
This Policy does not apply to job applicants and candidates who apply for employment with us, or to employees and non-employee workers in the context of our working relationship with them.
As we develop our business we might sell, buy, merge, restructure, or reorganize our business assets. In the event of a sale, merger, reorganization, restructuring, dissolution or similar event our business or assets, Personal Data may be part of the transferred assets.
From time-to-time our site requests information via surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.
From time to time you may want to contact us, or we may want to respond to you. Here is how we use your information to handle that.
When you email us for a Service Request, we will store and use the information provided by you to respond to that request. We will not use the information you provide beyond the scope of the Service Request. We will not share or sell your information with anyone else.